Client Rights
Dr. Shana Williams
Licensed Clinical Psychologist
440 Sawgrass Corporate Pkwy, Suite 106
Sunrise, Florida 33325
Ph: (954) 298-8774 / VP: (954) 526-9858
Every client has the right to receive adequate and appropriate care consistent with established and recognized practice standards with the Agency and with rules as promulgated by the Department of Human Resources and the Office of Rehabilitative Services of the State of Florida.
Every client has the right to receive services without regard to race, creed, gender or sexual preferences.
Every client is fully informed at the beginning of the program of client’s grievance procedures and general rules and regulations governing client conduct and responsibilities.
Every client has the right to examine their records and to rebut any information in their records by inserting a counter statement of clarification.
Every client is free from mental and physical abuse and free from physical restrain except in emergencies when it is necessary to protect the client from injury from himself/herself or to others.
Clients have the right to have any information regarding their identification and participation in the program treated confidentially in accordance with all local, state and federal laws, except in the cases required by the law or third party payment contract.
Clients have the right to leave therapy at any time.
Client Rights Limits
There are limits regarding confidentiality, which Dr. Williams would like you to be aware of before you talk to counseling staff. The following situations, conditions and/or statements may require the release of information to appropriate authorities by the counseling staff with or without your consent.
1. Verbal statements, threats or physical acts which present clear, present or imminent danger to oneself or another. This includes child abuse, and elderly abuse or neglect.​
2. A court order to release certain information.
3. All confidential records are subject to the provisions of sections 231.291 (3) (a)(5)(b) and (c), Florida Statutes (1983), that require that confidential medical records, including psychiatric or psychological records, be made available to law enforcement personnel in connection with lawful criminal investigations.
4. Individual client’s cases may be discussed by the clinical staff of the counseling center to exchange concerns, ideas and expertise to provide the best possible treatment for the client(s).
5. Individual information will be shared with the State of Florida, insurance or other funders for billing purposes.